Returns

We accept returns on all items if the request is made within 14 days of the purchase. A refund for the total value of the goods, with the exception of initial postage charge, will be given to the consumer once the return is received. We however can not compensate you for the cost of the return delivery. 

If you would like to initiate a refund please contact us through the website, found at the bottom of the page, or alternatively send us an email at info@heathermargaretgrace.co.uk

Exchanges

If you would like to make an exchange please let us know within 14 days of the purchase, through the contact form on the website or email us at info@heathermargaretgrace.co.uk, with your order number and what you would like to exchange it for. 

We will dispatch the item you would like in exchange once the original item has been received by us. This postage will be covered by us, however we are unable to compensate for the postage incurred for returning the unwanted item.